Shipping Policy

Thank you for shopping with I Go Online! We strive to ensure that your shopping experience is smooth and enjoyable, from browsing our quality pet products to receiving them at your doorstep. Please review our Shipping Policy below to understand how we process and ship orders.

Shipping Methods

We offer a variety of reliable shipping carriers to ensure that your order reaches you in a timely manner. You can choose from the following shipping methods during checkout:

• USPS (United States Postal Service)
• FedEx
• UPS (United Parcel Service)
• DHL
• Other carriers (depending on your location and the size of the order)

We work with these carriers to provide flexible and secure shipping options. Depending on your shipping address and the delivery method you choose, delivery times and costs may vary.

Processing Time

• Order Processing: Orders are typically processed within 1-2 business days after receiving payment.
• Handling Time: In some cases, there may be additional handling time required due to product availability, order volume, or other factors. If there is any delay, we will notify you promptly.
• Shipping Time: Shipping times may vary based on your location and the selected carrier. Typically, orders will arrive within 3-7 business days for domestic shipments, but this may vary depending on the shipping method and destination.

Shipping Rates

Shipping costs are calculated based on the size, weight, and destination of your order. The shipping fee will be displayed at checkout before you complete your purchase. For eligible orders, we may offer free shipping or discounted rates.

Please note that certain remote or rural areas may incur additional shipping fees.

International Shipping

We currently offer international shipping to select countries. International shipping times and rates depend on the destination and the carrier chosen. Please note that customs duties, taxes, and other import charges may apply upon arrival and are the responsibility of the recipient.

Order Tracking

Once your order has been shipped, you will receive a tracking number via email. You can use this number to track your package directly on the carrier’s website or through our tracking system.

Delivery Issues

While we work hard to ensure prompt delivery, issues like weather delays, incorrect address information, or unforeseen circumstances may occasionally affect delivery times. If you experience any delivery issues or have concerns about your order, please contact our customer service team right away at [email protected] or call +1 707 289 2399. We will work with you and the carrier to resolve the issue.

Missed or Undelivered Packages

If a delivery attempt is unsuccessful, the carrier may leave a notice with instructions on how to reschedule or pick up the package. Please ensure that you provide accurate shipping information during checkout to avoid missed deliveries. We are not responsible for lost or stolen packages once they have been marked as delivered.

Returns and Exchanges

If your order arrives damaged or incorrect, please refer to our Returns Policy for further instructions on how to return or exchange the item.

We appreciate your trust in I Go Online for your pet care needs! If you have any questions regarding shipping or your order, feel free to contact us. Our customer service team is here to help make your shopping experience as smooth as possible.

Email: [email protected]
Phone: +1 707 289 2399

Thank you for shopping with us!

I Go Online – Providing high-quality pet products for you and your furry friends!